Honoroak Storage Service Terms and Conditions

These Honoroak Storage terms and conditions set out the basis on which storage services are provided to customers in the United Kingdom. By making a booking, paying a deposit or fee, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before entering into a contract. They are intended to explain the booking process, payment obligations, cancellation rights, liability limits, waste handling rules and the law that applies to the agreement.

Storage services are provided on the understanding that each customer supplies accurate information, uses the space lawfully and respects the conditions of use throughout the storage period. These terms apply whether the booking is made online, by phone, by email or through any other approved method. In these conditions, references to “we”, “us” and “our” mean Honoroak Storage, and references to “you” or “your” mean the person or business making the booking or using the storage service.

A booking is only confirmed once we have accepted it and, where required, received any initial payment or reservation fee. Availability is not guaranteed until confirmation is issued. We may ask for identification, proof of address, or business details before accepting a booking. This is part of our customer verification process and helps ensure lawful use of the storage unit, locker, warehouse area or other storage space you request.

1. Booking process

When you make a booking for Honoroak self storage or any related storage service, you must provide complete and accurate details, including the goods to be stored, the intended storage duration, and any special handling requirements. We may refuse a booking if the goods are unsuitable, restricted, hazardous, illegal or likely to cause damage, nuisance or risk to our premises, staff or other customers.

Bookings may be subject to minimum term requirements, access limitations, security rules and unit size availability. Any start date, end date or access arrangement agreed in writing forms part of the contract. If you request a change to your booking, we may approve it at our discretion and may apply an amended rate or administration charge where reasonable. We are not obliged to hold a space unless the booking has been confirmed.

You are responsible for checking all booking details carefully before confirming. If you book on behalf of a company, partnership or other organisation, you confirm that you are authorised to bind that entity to these storage service terms. If multiple people are named on a booking, each person is jointly and severally responsible for complying with the agreement and for paying all sums due.

2. Payments and charges

All charges are payable in accordance with the prices communicated at the time of booking or as otherwise agreed in writing. Fees may include storage rent, insurance where applicable, deposits, access charges, administration fees, late payment charges, cleaning fees, disposal charges and any other amount stated in the booking summary or invoice. Unless expressly stated otherwise, all prices are exclusive of tax where tax applies.

Payment must be made in full by the due date. Where recurring payments apply, you authorise us to collect the relevant fees on the scheduled date by the agreed payment method. If payment fails, is reversed, or becomes overdue, we may suspend access to the storage unit, charge interest or reasonable recovery costs, and refuse release of stored goods until all outstanding sums are cleared. This is without prejudice to any other rights we may have.

Any deposit taken is held as security for your obligations under the agreement and may be applied against unpaid fees, damage, cleaning, missing keys, lock replacement, disposal costs or other losses caused by your breach. Any balance remaining after lawful deductions will be returned within a reasonable period once the contract ends and all obligations have been satisfied. We may revise charges from time to time by giving reasonable notice where the agreement permits it.

Unless stated otherwise, refunds are not automatic and will only be made where required by law or expressly agreed by us. If you cancel partway through a billing period, you may remain liable for charges up to the end of the applicable notice period or minimum term. Payment disputes should be raised promptly and in good faith; however, a dispute does not entitle you to withhold undisputed amounts.

3. Cancellations and termination

You may cancel a booking before the storage period begins, subject to any non-refundable charges disclosed at the time of booking. If the service has already started, your right to cancel may be limited by the nature of the service and the timing of the cancellation request. Where a cooling-off right applies under consumer law, it may be affected once the service begins with your consent. Nothing in these Honoroak storage terms limits your statutory rights.

We may terminate or suspend the agreement immediately if you fail to pay, breach these terms, store prohibited items, provide false information, cause safety concerns, or behave in a way that materially interferes with our operations or the safety of others. Where possible, we will give notice of termination and allow a reasonable period to remove goods, but we may act immediately if urgent action is necessary to protect people, property or compliance obligations.

If the agreement ends for any reason, you must remove all goods, return any keys, access cards or codes, and leave the storage area in a clean and undamaged condition. If you do not collect your goods within the required timeframe, we may exercise rights available under contract, bailment, lien or applicable law, including storage of goods at your cost, disposal of abandoned items, or sale where lawful and appropriate after giving the required notices.

Termination does not affect rights and obligations that are intended to continue after the contract ends, including payment obligations, liability limitations, confidentiality where relevant, and any claims relating to damage, unpaid charges or unlawful conduct during the storage period. The end of the booking does not remove responsibility for items left behind or for costs reasonably incurred in dealing with them.

4. Liability and customer responsibilities

You are responsible for packing, labelling, securing and insuring your goods appropriately, unless we have expressly agreed in writing to provide a different service. We do not inspect every item placed into storage and we are entitled to assume that goods accepted for storage are lawful, safe and properly prepared. You must not store cash, jewellery, important documents, irreplaceable items, perishable goods, live animals, plants, weapons, explosives, controlled drugs, stolen property or any item prohibited by law or by our policies.

To the fullest extent permitted by law, we are not liable for loss or damage arising from your breach of these terms, the inherent nature of the goods, inadequate packaging, infestation, moisture, mould, temperature changes, wear and tear, or events outside our reasonable control. We are also not responsible for indirect or consequential losses such as loss of profit, loss of opportunity, business interruption or reputational harm, except where such limitation is not allowed by law.

Nothing in these UK storage terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Where we are found legally responsible for loss or damage to goods, our liability will usually be limited to the lower of the declared value of the goods or a reasonable market value at the time of the loss, subject to any insurance arrangements and statutory limits.

You must notify us promptly if you believe loss, damage or theft has occurred, and you must allow us a reasonable opportunity to investigate before taking any remedial steps. Claims should include supporting information such as photographs, item descriptions, purchase evidence and details of when the issue was first noticed. Failure to report issues promptly may reduce or prevent recovery where the delay causes prejudice.

5. Waste regulations and prohibited materials

You must comply with all applicable waste, environmental, safety and product disposal rules when using our facilities. The storage of waste for the purpose of fly-tipping, unlawful dumping, concealment of refuse or evasion of disposal duties is strictly prohibited. You may only leave materials on site where we have expressly agreed to accept them and where the materials are legally permitted and correctly described. Any waste left without permission may be treated as abandoned and handled accordingly.

Where goods become spoiled, contaminated, infested or otherwise unsafe, you must remove them immediately upon request. We may isolate, remove, clean, treat or dispose of goods if we reasonably believe they pose a health, safety, fire or environmental risk. You will be responsible for all costs arising from such action unless the issue was caused by our breach of duty. This includes cleaning, pest treatment, specialist handling, landfill, recycling, transport and compliance-related charges.

You must not use the service to store anything that is illegal, hazardous, corrosive, flammable, explosive, odorous, toxic or likely to attract pests unless we have given prior written approval and the item is lawfully stored in accordance with all regulatory requirements. You are also responsible for ensuring that packaging, pallets, containers and wrapping materials are suitable for the goods and do not create a hazard, contamination risk or nuisance.

Where our staff reasonably suspect that prohibited or unsafe waste has been deposited, we may inspect, quarantine, move, refuse, or remove the items and may report the matter to the appropriate authority if required. You must cooperate with any investigation and provide documents or evidence reasonably requested to confirm compliance with the law. Failure to do so may be treated as a serious breach of contract.

6. Access, security and use of the premises

You must use any storage unit, locker or designated area only for the agreed purpose and only during permitted access times. You must keep access codes, keys and security devices secure and must not share them with unauthorised persons. We may change access procedures for security, safety or operational reasons, provided that any changes are reasonable and communicated in a practicable manner.

You must not cause obstruction, nuisance, contamination or damage, and you must comply with all reasonable instructions given by our staff. You are responsible for ensuring that any persons visiting the premises on your behalf act lawfully and safely. We may refuse access to anyone who is not authorised, who appears to be under the influence of alcohol or drugs, or whose conduct is likely to compromise safety or security.

We may temporarily restrict access for maintenance, inspections, emergencies, security incidents or legal compliance purposes. Where reasonably possible, we will take steps to minimise disruption, but we are not liable for unavoidable delays or temporary restrictions caused by events outside our reasonable control. Continued use of the service after any amendment to access arrangements will constitute acceptance of the revised procedure.

Risk in the goods remains with you at all times, except to the extent that loss or damage is caused by our proven negligence or other legal responsibility. You should maintain appropriate insurance for the full replacement value of your goods, taking into account the nature of the items stored and any exclusions in your own policy. If insurance is offered through the service, you remain responsible for reading the policy terms and ensuring that the cover is adequate.

7. General legal provisions

If any part of these terms is found to be unlawful, unenforceable or invalid, the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. We may assign or transfer our rights and obligations under the agreement where this does not materially reduce your rights.

We may update these terms from time to time to reflect changes in law, operational requirements or service improvements. The version in force at the time of your booking will apply unless a later change is required by law or expressly agreed. You should keep a copy of the version accepted by you for your records. Headings are included for convenience only and do not affect interpretation.

These storage service terms form the entire agreement between you and us in relation to the storage service and replace prior discussions or representations, except where fraud or statutory rights apply. Any variation must be in writing and authorised by us. If we agree to exercise a discretion or grant a concession on one occasion, this does not mean we must do so again in the future.

The agreement does not create a partnership, agency or employment relationship between you and us. You remain responsible for the acts and omissions of your employees, agents, family members, contractors or any other person given access to the storage space by you. You must ensure that anyone involved in handling your goods follows these terms and any site rules we reasonably set.

8. Governing law

These terms and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If you are a consumer based in another part of the UK, any rights you have under local consumer law remain unaffected to the extent required by law.

By continuing to use the service after booking confirmation, you acknowledge that you have read, understood and agreed to these Honoroak storage service terms and conditions. If you do not agree with any part of them, you should not proceed with the booking or should stop using the service and arrange prompt removal of your goods in line with the contract and any applicable notice periods.