Storage Honor Oak Terms and Conditions for Storage and Removal Services

These Terms and Conditions set out the basis on which Storage Honor Oak provides storage and associated removal services within the United Kingdom. By placing a booking, using our removal services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm, or company who requests or uses our services.

We, Us, Company, Storage Honor Oak means the storage and removal service provider trading under the name Storage Honor Oak.

Services means any storage, removal, packing, loading, unloading, or related services supplied by us.

Goods means all items handled, transported, or stored by us on behalf of the Customer.

Contract means the agreement between the Customer and Storage Honor Oak incorporating these Terms and Conditions.

2. Scope of Services

We provide storage services and associated removal and handling services for domestic and commercial customers. Our services may include collection of goods from properties, transportation to storage facilities, storage for agreed periods, and re-delivery or removal services as requested.

The precise scope of services, including dates, locations, and charges, will be set out in a written quotation or booking confirmation issued by us. Any additional services requested after the booking has been confirmed may be subject to further charges and availability.

3. Booking Process

All bookings for storage and removal services must be made in advance. Bookings may be requested via our online channels or by other means we make available from time to time. A booking is not confirmed until we provide written confirmation and, where required, a deposit has been received.

When requesting a booking, you must provide accurate information, including but not limited to property access details, number and type of items, any special handling requirements, and any restrictions on parking or loading. We reserve the right to amend our quotation or cancel the booking if information provided is inaccurate or incomplete.

We may perform a pre-service assessment or survey to confirm the nature and volume of the goods and the access conditions. Any estimate given prior to such an assessment is provisional only and may be adjusted.

We reserve the right to refuse or cancel any booking at our reasonable discretion, including where we consider the goods to be hazardous, unlawful, or unsuitable for storage or transport.

4. Quotes and Pricing

All prices are provided in pounds sterling unless otherwise stated. Quotations are based on the information you supply and on our standard rates for removal and storage services within our service area.

Quotations generally include labour, use of our vehicles, and storage costs as specified. They do not include fees or charges imposed by third parties such as local authorities, congestion or clean air zone charges, parking penalties, tolls, or storage of hazardous or prohibited items unless expressly stated.

We reserve the right to adjust pricing if:

1. The volume, nature, or weight of goods is greater than described. 2. Access conditions differ from those described, including stairs, lifts, distance to vehicle, or parking restrictions. 3. Additional services are requested or required that were not included in the original quotation. 4. There are delays or changes beyond our reasonable control, including waiting times caused by the Customer or third parties.

Any additional charges will be calculated in accordance with our current rate card and will be payable by the Customer.

5. Payments and Invoicing

Unless otherwise agreed in writing, payment terms are as follows.

1. For removal services: A deposit may be required at the time of booking, with the balance payable on or before the day of service. 2. For storage services: Fees are typically payable in advance for each storage period. We may require initial payment prior to storing any goods.

We accept payment by methods that we specify from time to time. Time for payment shall be of the essence of the Contract. If payment is not received when due, we may, at our discretion, suspend services, refuse collection or delivery, or deny access to stored goods until all outstanding sums are paid in full.

We reserve the right to charge interest on overdue amounts at the statutory rate permitted under applicable UK law, accruing daily until payment is made. We may also recover reasonable costs incurred in pursuing outstanding sums, including debt collection and legal fees.

6. Cancellations and Amendments

You may request to cancel or amend your booking by giving us notice in writing. The following terms generally apply unless otherwise stated in your quotation or booking confirmation.

1. Cancellations more than seven days before the scheduled service date may be made without cancellation charges, subject to reasonable administrative fees where applicable. 2. Cancellations within seven days but more than 48 hours before the scheduled service date may incur a percentage of the quoted service fee. 3. Cancellations within 48 hours of the scheduled service date may be charged up to the full quoted amount.

Amendments to dates, locations, or scope of work are subject to availability and may result in additional charges. If we are unable to accommodate your requested amendments, the original booking and associated charges may still apply.

We may cancel or reschedule services in case of events beyond our reasonable control, including severe weather, road closures, industrial action, mechanical failures, or other operational issues. In such cases, we will notify you as soon as reasonably practicable and will seek to rearrange the service. Our liability in such circumstances is limited as set out in these Terms and Conditions.

7. Customer Obligations

You agree to:

1. Provide accurate and complete information when booking. 2. Ensure that you or an authorised representative is present at collection and delivery addresses to direct our staff and sign relevant documentation. 3. Arrange suitable parking and access for our vehicles, including obtaining any permits where required. 4. Properly pack and secure fragile or delicate items unless packing services have been agreed as part of the Contract. 5. Comply with all instructions regarding prohibited and restricted items.

You are responsible for any loss, damage, or delay arising from your failure to comply with these obligations, including costs resulting from parking penalties, access issues, or incomplete packing.

8. Prohibited and Restricted Items

For safety, legal, and insurance reasons, certain items must not be transported or stored. These include, without limitation:

1. Explosives, firearms, ammunition, and weapons. 2. Flammable, corrosive, toxic, or hazardous materials including gas cylinders, fuels, paints, solvents, and chemicals. 3. Perishable items or those requiring controlled environments, including food and plants. 4. Illegal goods, stolen property, or items obtained unlawfully. 5. Cash, securities, precious metals, high-value jewellery, and similar valuables unless specifically agreed in writing.

We may refuse to handle or store any goods which we reasonably believe to be prohibited or unsafe. If such items are found among your goods without prior disclosure and our written agreement, we may arrange for their removal or disposal at your cost and without liability to you, subject to applicable law.

9. Storage Terms and Access

Goods are stored at our chosen facilities or at facilities operated by third parties engaged by us. You acknowledge that the location of storage may change for operational reasons, provided that this does not materially affect the service.

Storage is provided for the period specified in your agreement. Unless otherwise agreed, storage is on a rolling basis and may continue until you provide notice to terminate and all outstanding charges are paid.

Access to stored goods is by appointment only and may be subject to reasonable charges. We may require proof of identity and authority before granting access. We are entitled to deny access or release of goods if any sums are overdue.

10. Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and do not accept household refuse or uncontrolled waste as part of standard services.

Where removal or disposal of unwanted items or waste is agreed, such services will be carried out in line with relevant waste regulations. Additional charges may apply for disposal, recycling, or special handling of certain materials including electrical items, bulky furniture, or items subject to specific disposal rules.

You must not include waste, prohibited materials, or fly-tipped items among your goods for removal or storage unless expressly agreed. If we incur costs, penalties, or liabilities because you provided items in breach of waste regulations, you will indemnify us for all such costs and liabilities reasonably incurred.

11. Our Liability for Loss and Damage

We will exercise reasonable care and skill in carrying out our services. Our liability for loss or damage to goods, or for delays, is subject to the limitations set out in this section.

We are not liable for loss or damage arising from:

1. Inherent defects, flaws, or natural deterioration of goods. 2. Insufficient or improper packing carried out by you or a third party. 3. Normal wear and tear, including minor scuffs or scratches. 4. War, terrorism, civil unrest, or similar events. 5. Acts or omissions of the Customer or third parties.

Our liability for loss or damage to goods is limited to a reasonable amount per item or per consignment, as specified in your quotation or booking confirmation. You are advised to obtain your own insurance cover for goods of high value or for amounts exceeding our standard liability limits.

We will not be liable for indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded.

12. Customer Indemnity

You agree to indemnify and hold us harmless from all claims, losses, liabilities, damages, and reasonable costs arising from:

1. Your breach of these Terms and Conditions. 2. The presence of prohibited, hazardous, or illegal items among your goods. 3. Misrepresentation or omission of relevant information regarding goods or premises. 4. Any claim by a third party relating to goods stored or transported on your instructions, except to the extent caused by our negligence.

13. Lien Over Goods

We have a contractual lien over all goods in our possession for all sums due under the Contract, including storage fees, removal charges, interest, and costs. If any sum remains unpaid for a period specified in our invoices or communications, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the goods to recover amounts owed.

Any surplus proceeds from such sale will be returned to you after deduction of all sums owed and reasonable costs of sale. If the proceeds are insufficient to clear the outstanding balance, you remain liable for the shortfall.

14. Complaints and Claims

If you wish to make a complaint or claim for loss or damage, you must notify us in writing as soon as reasonably practicable and in any event within a reasonable time after becoming aware of the issue.

We may require you to provide evidence of loss or damage, including photographs, invoices, or valuations. Failure to provide timely notice or reasonable evidence may affect our ability to assess and, where appropriate, settle your claim.

15. Data Protection and Privacy

We collect and process personal information in order to provide our services, manage bookings, and comply with our legal obligations. We handle such information in accordance with applicable UK data protection laws.

We may share necessary information with our employees, contractors, insurers, and other service providers involved in delivering the services. We will not sell your personal data to third parties.

16. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract. A current version of our Terms and Conditions will be made available on request.

17. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, that provision will be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, our original intentions, and the remaining provisions will remain in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising out of or in connection with them, their subject matter, or their formation whether contractual or non-contractual are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.